Terms / Refund / Guarantee

Every real estate tutoring program claims their real estate course is the best. They all boast about their “100% customer satisfaction” and make promises about the quality of their service.

But, if you’re looking for a real estate exam prep school, you absolutely need to do your own research. Before choosing a school, look out for the fine print/terms and conditions (or lack thereof!) to ensure what you’re signing up for makes sense. Read through the terms, policies, and guarantees regarding every facet of the school.

Here at Excel Realty Academy, we don’t believe in fine print, and we don’t stuff our guarantees full of difficult-to-read legal jargon. We back up our 100% commitment with an ironclad guarantee, and all of our terms are clear, upfront, and easy to read and understand.

We want you to be 100% confident that you are making the right decision in choosing Excel Realty Academy for your real estate course tutorials. So take a look through our policies and compare them to the other institutes, so that you can be sure you’re making the right choice.

Terms and Policies

• UBC Bulletins: Bulletins are posted on the UBC Course Resources Webpage. These outline significant revisions to course materials and assignments. Students are responsible for all material contained in any posted bulletins.
• Electronic Devices: Audio, video recording and taking picture are NOT permitted in our classroom.
• Violators will be expelled without any refund and prosecuted.
• You may handle phone calls/text messages outside the classroom.
• Reproduction of Materials: All of our course materials are copyrighted and trademarked — copying or reproducing of any kind is NOT permitted.
• If a student is caught selling, teaching, sharing, or otherwise distributing Excel Realty Academy material for any reason, the student will be expelled without any refund and prosecuted!

Refunds

• Registered Excel Realty Academy students can cancel their tutorial course and obtain a full course fee refund (less administration and processing fee) up to 7 full days prior to the first day of class.
• A 20% administration and processing fee applies to all refunds.
  
  
• Restrictions on refunds are as follows:
• Any time during the first 7 days before class, students are eligible for a 50% fee refund if the class is cancelled, — they may choose to register for the next available class by paying the full course fee.
• If a student transfers to another class and then cancels/reschedules again, the course fee is non-refundable.
• Once a student receives the Excel Realty Academy material or access to our online real estate training, the Excel Realty Academy fee is non-refundable REGARDLESS of whether or not the class has started.
• Once the class has begun, the course CANNOT be put on hold and taken later, and is non-transferrable. No refund will be provided, but the student will receive a 50% discount on the new class for which he or she registers.
• Refunds will be made in the same method by which payment was received.

What if I miss a class or two?

• We understand that there may be circumstances outside your control that force you to miss a class or two. We try to be as understanding as possible about this and will often reschedule a few classes at no cost.
• However, if you cannot commit 100% to your real estate classes and to the related studies at home, this may not be the best time for you to register for our real estate course, we kindly ask you to NOT register.
• Again, if you believe that your attendance will be irregular, or you cannot commit to attending your classes in a timely manner, or you do not have the time to study for a few hours per day until you pass the real estate exam, we kindly recommend that you postpone your registration with us until you are in a position to make full use of our excellent programs.
• We offer 100% commitment to our students in every aspect of this course by spending a tremendous amount of time, effort and energy in helping them to succeed — in return we expect the same level of commitment from our students.
  
  
• Our standards are pretty high and our real estate classes are suitable for those who have focus, full commitment and determination to pass the real estate exam.

Course Repeats

• We do not offer illusory "unlimited classes" just to get you in and then shortly squeeze you out. We believe that if this task is taken seriously even a person with 2 jobs or a Mom with 4 children should pass this exam within our generous timetable.
• However, because the online live classes may feel less interactive for some, we will allow the online participants to repeat the Zoom live classes one more time. This must be immediately after completing the first round, so they feel more comfortable, become more interactive, and master the concepts. — Course repeat offer does not apply to our in-person, in-classroom participants, but
• If our in-person student studied the best they can, attended all classes on time, and studied our online material daily, but still struggles with the concepts during the "Mock exam" class, we will let them repeat all 12 classes one more time through Zoom with the soonest starting schedule and extend their online access for another 3 months — for FREE.
• We CARE about you passing the exam on your FIRST try.
• We’d rather have you repeat the classes than risk failing.
• This generous commitment applies only to those who meet the above conditions.
• This offer is VOID if the repeat class is rescheduled or postponed.
• Remember, you are not taking this tutorial class to become a lifetime student.

Payment Method

• Fees are fully payable with registration.
• You can make payment with cash, e-transfer, or by credit card through PayPal online registration only.
• Please setup an appointment with a “Rolex” shop and see if they would offer instalment plans/scams ... they would NOT even sell you a ROLEX watch on your FIRST visit ... they know their product well and they are proud of what they sell!
• Those who offer quality also offer an IRONCLAD guarantee that their product or service will not break; and if it does they offer a free replacement, same as we offer FREE repeat class IF you fail through our help.

Access to Online Training

• Access is given to our tutorial participants ONLY, — we do NOT sell access to our online training.
• If a student shares access to our online with others, this privilege will be revoked immediately and the student will be expelled without refund.
• Access is granted for 3 months (12 weeks) counting from the date of the first class — you may receive access sooner, which does not count towards your 3 months.
• If you drop out from the classes your access to our online training material will terminate immediately; the same will result if you keep rescheduling/postponing classes.
• Missing the review class will not extend your 3-month (12 weeks) access period — enrolling sooner will give you extra time to better prepare.
• Other conditions may apply to access our complimentary online material.

6-Month Guarantee

• If you do not pass the UBC exam, you can retake it after 90 days. You pay a fee of approximately $200 to the UBC for this.
• If you attend and participate in all the twelve classes consecutively as well as the review/mock exam class after completing all classes, per your schedule, complete all the homework, reviews, and lessons, and write the UBC exam within 4 weeks after completing your "Excel" schedule while things are still fresh in your mind, you cannot fail your exam!
• However, should you fail the exam; we will welcome you back to re-enroll in our next available class for FREE!
• No questions asked other than the proof of failure requirement.
• You must re-enroll within 3 months of failing the UBC exam, which can be up to 6 months starting from your 1st class and NO fee is charged.
• These time limitations are put to ensure you repeat the classes while things are still fresh and you are capable of improving the weak areas effectively; write your 2nd exam sooner and pursue your career the soonest as possible.
• After 6 months from your FIRST class have passed our regular fee will apply.

The above terms and conditions are subject to change without notice.

Do you still have questions that we did not answered to your satisfaction?
Please feel free to give us a call at 604-669-6909.